Broadband cost doubled out of contract.

[CoralC24]

can you please tell me why my broadband cost went from £28.00 to £56.00 when my contract ended. I understood there is a price promise?

[NigelB72 · Accepted solution]

The price promise is dependent on what package you are on. Call 0800 800 030 for the retention team and speak with them

[imjolly]

Do you have the halo add on?

[CoralC24]

Thanks.  I was on broadband with calls package. Does it apply to a specific package

[CoralC24]

I’m not sure what halo is

[CoralC24]

Sorry I don’t know what halo is. I was on broadband and calls package.

[NigelB72]

@CoralC24 Halo is a broadband (normally fibre) product that gives additional benefits along with no price jumps at the end of your contract.

[CoralC24]

Thank you for your help. 

[-Richie-]

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@CoralC24wrote:

Thanks.  I was on broadband with calls package. Does it apply to a specific package

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It depends when the agreement was made, if you agreed the contract before October 2019, you agreed that when the minimum term ends, the discount agreed would not long be applied.

If you agreed the contract after October 2019, you have an out of term increase capped at £8, for Halo customers there is no increase.