I’m going to try and make sense here…
long story short, I received an email a few days ago telling me my services were getting cancelled due to unpaid bills. After calling bt and the call handler did some digging, he was surprised to find I had 2 accounts set up at my address. One id never used and had paperless billing. That was the account that had a cancellation order. He wiped all charges (as I’ve never used it, and was confused as to how it had been set up) However this morning i woke up to no wifi and the modem flashing pink, I’ve called bt and they seem to have no issues on their side with the account number I’ve always used however nobody seemed to understand what was happening with my account and left me with even more questions… what would people recommend? I urgently need wifi and have no idea what the hell is going on.
