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EarlPJ
Newbie
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Message 1 of 2

Broadband not activated?

Hi all,

 

I am a new BT customer and I've received my BT Hub yesterday, as well as confirmation text / email saying my broadband has been activated.

However, despite those confirmation, I have apparently no connection at all.

 

The hub is showing a flashing orange light all the time as well as a flashing "b" from time to time. I have followed all the steps of the guide (the only thing I can access to when opening internet...) but still nothing.

 

Is my broadband really activated? What could cause this problem? I haven't been able to phone BT as I have no phone at the moment...

 

I have seen similar issues in previous posts and it was apparently due to technical issues on BT side.

 

Thanks in advance for your support.


Regards

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Distinguished Sage
Distinguished Sage
166 Views
Message 2 of 2

Re: Broadband not activated?

you really need to get a cheap corded phone and try and see if you have a phone conenction

 

have you tried connecting the hub to a filter in the test socket?  test socket.jpg



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