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MadPanther
Aspiring Expert
234 Views
Message 1 of 7

Broadband not showing on MyBT

I've been with BT Infitity 2 since Oct 2012.

Today my Phone and Broadband packages don't show on my MyBT account.


Anyone having similar issues or know why ?

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6 REPLIES 6
Guru
226 Views
Message 2 of 7

Re: Broadband not showing on MyBT

I've just upgraded to Unlimited Infinity 2, and the same for me: showing as No Broadband and No Phone.

I think it is just their imcompentant server management and that we haven't really been cut off; but not very reassuring.

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Ratty2012
Recognised Expert
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Message 3 of 7

Re: Broadband not showing on MyBT

The MyBT section of BT's website has been getting worse and worse lately

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Guru
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Message 4 of 7

Re: Broadband not showing on MyBT

How do I know if I'm on the old or the new version?

 

The change from 'nothing' to 'no phone but unlimited Infinity' and back to 'nothing' was from a single page and just hitting the refresh button.

 

Whatever, we can agree on The MyBT section of BT's website has been getting worse and worse lately

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Ratty2012
Recognised Expert
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Message 5 of 7

Re: Broadband not showing on MyBT


@sjtp wrote:

How do I know if I'm on the old or the new version?

 

The change from 'nothing' to 'no phone but unlimited Infinity' and back to 'nothing' was from a single page and just hitting the refresh button.

 

Whatever, we can agree on The MyBT section of BT's website has been getting worse and worse lately


Have you tracked your order? Mine says that it is due to complete on the 5th Feb.

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MadPanther
Aspiring Expert
204 Views
Message 6 of 7

Re: Broadband not showing on MyBT

My MyBT Page is currently showing No Phone, No Broadband and it says this :

 

We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. 

 

Please let us know if you do have a calling plan or broadband service in this account and you are the account holder, so we can amend your profile.

 

 

 
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MadPanther
Aspiring Expert
202 Views
Message 7 of 7

Re: Broadband not showing on MyBT

HAH...

 

As soon as I posted my last reply, I hit refresh and it's working again !

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