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Message 1 of 5

Broadband options

I'm confused.

My broadband contract expires next month and this is what I currently have and am being offered:

my bt.JPG

But if I look at what is available to a new customer can get this is what I see

bt new 2.JPG

I get that BT are always offering new customers better deals than their existing ones and that I could call them to haggle for a better deal but the implication from what I'm being offered is that the higher speeds aren't available to me. The annoying thing is that when I looked last week, the faster speed options were available.

Why can't BT just be honest with (& fair to) their existing customers?

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Message 2 of 5

Re: Broadband options

Best to call the BT Consumer options team : 0800 800 030

As for personalised deals it only shows a few options but more deals maybe available hence best to call to negotiate 

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Message 3 of 5

Re: Broadband options

You aren’t comparing like with like.

Your offer is for “Full Fibre 100 Halo 3 with complete wi-fi“  for £42.66/month
Where as the new offer is for “Full Fibre 100” only for £38.99/month

So you would get “Halo 3 with complete wi-fi” for £3.67/month , which I consider is a good deal.

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Message 4 of 5

Re: Broadband options

Hi @David500 

I wasn't really comparing those options so much as the fact that the 500MB & 900MB options weren't being offered to me.

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Message 5 of 5

Re: Broadband options

Obviously it wouldn’t be a personalised ‘list’ if the simply linked to every product available, perhaps from your current usage ‘meta data’ they assume faster/more bandwidth isn’t something you would benefit from , so your personal offers are based on a similar speed to what you currently have, , it’s also not the only choices you have, you obviously can contact BT and if you wanted much faster speeds than you currently take , there would be nothing stopping you from negotiating on that basis.
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