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Jobsworth
Newbie
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Message 1 of 2

Broadband order won’t go through from abroad

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I am trying to order broadband (for a UK address) while we are visiting the US. I can create a basket but when I click Checkout I get a network connection error. I have tried a few times so I am sure the network connection is fine. Is there maybe something preventing orders being placed from abroad? Has anyone seen this problem or found a workaround? I have tried both Firefox and Safari browsers and get the same issue.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband order won’t go through from abroad

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I suspect you can not order from abroad. 

See link about another person reporting similar issue.

https://community.bt.com/t5/Bills-Packages/Unable-to-Order-online/td-p/1963194

Be aware that if you order by phone you may not be eligible for any "online only" offers so clarify with the sales rep before ordering.

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