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Welcome to this user forum.
Are you an existing BT Retail customer upgrading, or are you moving from a different provider?
It's a residential order. I was with BT up until late November, then signed up with Plusnet. They had problems getting the broadband to activate too so I then returned to BT as a new customer
If Plusnet had problems, then it must be an Openrech issue.
Is your phone line now working with BT Retail, do you have a BT Retail number?
I realise it seems to be an Openreach issue but was hoping someone on here could take up the case for me, with Openreach if necessary.
I only have a residential phone line
It it a BT Retail residential line, who do you get if you dial 150?
BT Retail have nothing to do with Openreach, any more than any other provider has.
I don't know if the landline is with BT retail, I'm not at home to check. You'll have to forgive my ignorance, but if I wasn't with BT retail who else would it be with?
I was trying to see if your phone service was still with Plusnet.
Try this form.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
You may find if you only left in November and are now trying to return to BT BROADBAND that you may not be classed as a new customer and get new customer deals