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Newbie
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Message 1 of 3

Broadband price in Line Rental Saver Renewal

Hi,

I have been emailed by BT to renew my Line Rental Saver but when I try to place the order it shows my Halo Broadband Package has gone to the non discounted Broadband price, significantly negating the value of the Line Rental Saver.  I renewed my broadband for 24 months in January 2020 so am only 6 months into the 24 months.

Is this an error in the system?  Can the 24 month broadband deal be negated by renewing Line Rental Saver?  I tried speaking to the call centre but they didn't seem to understand the issue.

Mike N

 

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Expert
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Message 2 of 3

Re: Broadband price in Line Rental Saver Renewal


@mikeynebwrote:

Hi,

I have been emailed by BT to renew my Line Rental Saver but when I try to place the order it shows my Halo Broadband Package has gone to the non discounted Broadband price, significantly negating the value of the Line Rental Saver.  I renewed my broadband for 24 months in January 2020 so am only 6 months into the 24 months.

Is this an error in the system?  Can the 24 month broadband deal be negated by renewing Line Rental Saver?  I tried speaking to the call centre but they didn't seem to understand the issue.

Mike N

 


It's a system error, It's not showing your existing discount, instead it shows the non-discounted price.
You can renew as the discount does write back correctly and your existing BB discount unchanged. 

Line rental saver will reflect as an additional £19.99 discount, deduct that from what you pay now and that's the new monthly price for 12 months until the line rental saver expires.

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Newbie
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Message 3 of 3

Re: Broadband price in Line Rental Saver Renewal

many thanks Richie

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