Have received a renewal email but I’m totally confused.
Want to renew my existing contract but when I go to the website that I can access to only links for upgraded packages and prices.
I checked the deal compared to the link that only can provide the upgraded package. so, here is the thing.
If I choose the Fibre 2 deal from the current deal promotion at the moment, I will pay a 31.99 bill monthly, but If I choose to renew my current option and upgrade it to the Fibre with Halo deal, I gotta pay a 38.99 bill per month.
Why wouldn't I get the Fibre 2 deal straight away as well as not waiting for it to be activated?
this is a customer help customer forum your post does not go to BT the Fibre 2 from your post does not include Halo
phone options team who are dealing with contract renewals and see what you can negotiate 0800800030
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