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SueP179
Beginner
180 Views
Message 1 of 4

Broadband still Pending activation - been almost a month!

Hi,

We placed an broadband order on 5th March and it was supposed to be activated on the 25th March.  This has obviously passed.  All the order says is a specialist team is looking into it but with no estimated time of completion?  It is almost coming up to a month and the delay is becoming increasingly inconvenient.  Would appreciate if there was any reason why there are issues activating it?

Thanks.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband still Pending activation - been almost a month!

@SueP179 

It depend on what you have ordered, as no visits are being made by Openreach at the moment.

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SueP179
Beginner
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Message 3 of 4

Re: Broadband still Pending activation - been almost a month!

It is for Fibre 1 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Broadband still Pending activation - been almost a month!


@SueP179 wrote:

It is for Fibre 1 


Then nothing will  be happening, as all provisions are postponed until at least June.

https://www.ispreview.co.uk/index.php/2020/03/covid-19-openreach-stop-uk-broadband-isp-and-phone-wor...

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