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Message 1 of 6

Broadband still not activated

Hi there,
I moved home and again experiencing problems to get my broadband working 😞
The engineer (Kelly's Communication) visited my home yesterday but he left without it working. He said the service would take a few hours to be activated but after midnight I did have phone line but the broadband router is flashing orange.

I've called 0800... like 4 times and been on hold for 30+ minutes intervals and yet no one is being able to give me a solution. I just need the internet activated.

I've paid £130 for the activation and had to take half day off work and BT clearly failed to activate my service when it was due. Not even today I have broadband.

Would there be anyone able to help me to end this nightmare?
Many thanks in advance
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Distinguished Sage
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Message 2 of 6

Re: Broadband still not activated

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





Message 3 of 6

Re: Broadband still not activated

Hi ivangp,


Thanks for posting and welcome to the forum.


Sorry for the delay getting you set up.  The engineer should have at least demonstrated a working service before leaving.  Send me your details and I'll get you sorted.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.





Community ModeratorRobbieMac
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Message 4 of 6

Re: Broadband still not activated

Hi RobbieMac,


Thanks so much for your help.

I've already sent all details to you.


I hope there's a quick solution for this as I have to work from home and do need internet.


Many thanks,


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Message 5 of 6

Re: Broadband still not activated

please delete the ref number as this is a public forum


the mods will get back to you in 3/5 working days as you have now joined a queue of other customers waiting for assistance


if you work from home and internet is essential then you should have a business connection not residentail as the service standard would be much better on the business line

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Message 6 of 6

Re: Broadband still not activated

thanks imjolly... my home is not my business place and so I don't require a business connection.

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