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Kirks94
Beginner
291 Views
Message 1 of 2

Broadband upgrade not available

  • Today I received an email saying I had an upgrade ready as I'm coming to the end of my contract. It asks me to log in to view it but then says I must be a bt customer to view the upgrade (I am). Any idea why this is happening? (Its not the first time)
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1 REPLY 1
JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Broadband upgrade not available

Hi @Kirks94  sorry you cannot upgrade your package online. Are you on a FTTP package as that could be the issue?
You would be best to call in and see that deals are available.

cheers

John

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