cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lenny79
Beginner
275 Views
Message 1 of 4

Broadband upgrades

Hello - I spoke to an operator on the phone the other night as I wanted to update my broadband to Halo 2 (free upgrade) change my BT TV and my family mobile sim packages- she said she couldn’t do it all for me and I would be best to do this all online. I have and upgraded to Halo 2 - when I updated my BT tv package it’s now re ordered my Halo 1 at an increased cost and it would t let me update the family SIM as I have outstanding orders? The call centres are too busy to get through - what should I do ?

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
274 Views
Message 2 of 4

Re: Broadband upgrades

try phoning options team 0800800030



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Lenny79
Beginner
253 Views
Message 3 of 4

Re: Broadband upgrades

Hi - been on hold for nearly 49 mins on that number too ?

0 Ratings
Reply
-Richie-
Guru
247 Views
Message 4 of 4

Re: Broadband upgrades

The BTTV and Halo changes could of been done in one go, the advisor couldn't do a Family sim change as well in that scenario, it's because Halo would apply double data and the fastest 4G speeds to your mobile, that change meant further changes can't be done until the order closes.

0 Ratings
Reply