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Volks
Beginner
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Message 1 of 2

Bt broadband Upgrade at end of contract - do I keep my existng landline package?

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Hello, 

 

Two years ago, I signed up for BT Fibre 1 with an extra landline package with Unlimited Minutes. I have now come to upgrade my broadband, and the upgrade options don't make any mention of the landline package I currently have. If I upgrade from BT Fibre 1 to BT Fibre 2, will that auto enroll me in anew Landline package, or will I keep my existing package? 

 

The details seem unclear, as the upgrade for broadband mentions landline packages to be included when you upgrade, but the only options for landline with a new package (BT Fibre 2) are optional stuff like Call protect - what does my landline contract/cost become if I upgrade? Does it remain unchanged, or does it become an expensive X per minute package? 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Bt broadband Upgrade at end of contract - do I keep my existng landline package?

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Call package are no longer included with your broadband and they are now add-ons to your contract.

If you are going to upgrade I would phone options team 0800800030 and negotiate a new deal which suits you. If  you do not like offer then don't accept

 



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