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Beginner
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Message 1 of 12

Bt broadband connection - how to make BT to connect you

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Any advice welcome! Signed up for Bt landline and Fibre Broadband on 9/06 and still not connected. Had only one visit from engineer, he found some problem within green box, promised to fix it and connect us and then disappeared. Made another appointment - engineer did not showed up at all, have no idea what's going on with my account as according to it my order is delivered.... I am on the phone with BT customer service almost every day to no awail... 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Bt broadband connection - how to make BT to connect you

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@Yul 

Is your phone line working, can you get dial tone and make calls?

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Beginner
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Message 3 of 12

Re: Bt broadband connection - how to make BT to connect you

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No, my line is not working, can't make calls

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Bt broadband connection - how to make BT to connect you

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@Yul wrote:

No, my line is not working, can't make calls


Have you checked for dial tone at the test socket located on the master phone socket?

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Beginner
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Message 5 of 12

Re: Bt broadband connection - how to make BT to connect you

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yes, I have checked for dial tone at the test socket on the master phonesocket, it does not work - no dial tone, no calls possible, nothing...

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Distinguished Sage
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Message 6 of 12

Re: Bt broadband connection - how to make BT to connect you

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@Yul wrote:

yes, I have checked for dial tone at the test socket on the master phonesocket, it does not work - no dial tone, no calls possible, nothing...


Have you reported the fault as no dial tone, unable to make calls?

Until that is fixed, there will not be any broadband. Phone faults are normally dealt with very quickly.

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Beginner
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Message 7 of 12

Re: Bt broadband connection - how to make BT to connect you

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we are moving to BT from Virgin, engineer came once to check landline - said there is a problem , he is going to fix it (don'need acces to my house as it was somewhere in their Green box) and disappeared. Next appointments were not attended by Openreach, promised to come from 8til 1, and never did. BT Green box is 100 metres away from my house and I check every day if someone doing any work there.... nobody came ... no work done

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Bt broadband connection - how to make BT to connect you

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 9 of 12

Re: Bt broadband connection - how to make BT to connect you

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Thanks a lot!

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Moderator
Moderator
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Message 10 of 12

Re: Bt broadband connection - how to make BT to connect you

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Hi @Yul,

Thank you for posting and welcome to the Community. I'm really sorry that your order has been delayed. If you send me in your details, I'll be able to take a look at what is happening with your order. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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