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Message 11 of 15

Re: Bt essentials

It’s a joint claim,husband and wife. On our online journal (everyone on uc has one) my name (Lucia) is the first name on the claim, I also am receiving pip . I can’t see any messages from you.
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Message 12 of 15

Re: Bt essentials

Click on the envelope icon at the top of the page, it should have a red 1 adjacent to it.

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Message 13 of 15

Re: Bt essentials

Yes there is a red dot next to the envelope but it’s showing no messages
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Message 14 of 15

Re: Bt essentials

Have you tried scrolling down the page? There's a huge header that, depending on screen resolution, could place the actual message out of sight.

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Message 15 of 15

Re: Bt essentials

Yes I’ve replied 

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