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merrick
Aspiring Contributor
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Message 1 of 13

Bt max hd

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Recently took out a bt tv box with max hd. I thought this package included sports. However, despite having been told three times by bt staff that it does the technical dept have said that I have to wait five days until this MIGHT be resolved. 

 

Am in limbo now. Does it or doesn't it include sports. 

 

 

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-Richie-
Expert
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Message 2 of 13

Re: Bt max hd

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Yes it includes BT Sport free of charge on that package, HD and kids bolt on is also part of the package.

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merrick
Aspiring Contributor
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Message 3 of 13

Re: Bt max hd

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Thanks for that. Beginning to think I was stupid. So, why couldn't the technical dept fix this on Monday when I phoned and I was told that I had to wait five days before phoning again.  The bloke on Monday tried via the phone line to add them but said it was not part of my package!  I'm at a bit of a loss and am thinking of moving to sky or virgin. 

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-Richie-
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Message 4 of 13

Re: Bt max hd

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Sometimes complex faults are escalated to an offline team to investigate, which is why the 5 day lead time would of been quoted, give them a chance to fix it, BTTV does provide good value for the content.

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merrick
Aspiring Contributor
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Message 5 of 13

Re: Bt max hd

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But it's not a fault if the technician says I'm not eligible. It is a clear mistake in the processing of my order. That is what what frustrates customers.
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Moderator
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Message 6 of 13

Re: Bt max hd

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Hi @merrick sorry that you are not able to view all the channels that should be included in your package. It could be that this is a complex issue and a team are working on this in the background but to be sure please send us over your details by clicking on my profile and selecting the contact the mods option and we will be happy to check and ensure this is fixed for you.

cheers
John

Community ModeratorJohnC
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merrick
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Message 7 of 13

Re: Bt max hd

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On my profile am struggling to find the mod comms option. Where is it? 

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Moderator
Moderator
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Message 8 of 13

Re: Bt max hd

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Hi @merrick can you check again as the link is enabled. You should see the hyperlink just about the number for Posts, Kudos and solutions. Post back and let me know how you get on.

cheers
John

Community ModeratorJohnC
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merrick
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Message 9 of 13

Re: Bt max hd

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Didn't realise it was your profile I had to look at! Hopefully something has arrived. 

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Moderator
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Message 10 of 13

Re: Bt max hd

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Hi @merrick I've checked and we have received your form ok. Once you reach the top of the queue one of the team will be in touch to help with this.

Cheers
John

Community ModeratorJohnC
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