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Applepie1
Beginner
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Message 1 of 8

Bt reward card

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Hi, I have a BT  reward card which has expired by a few days. I have spoken to pure card who say the funds have been returned to BT but I was unable to use the card just before the expiry date as it was declined. I have spoken to seven different BT departments in the hope of sorting the problem out today. I haven't been able to use the card earlier as I had a serious accident. Please could someone help me sort this out?  Pure card said it was straight forward but I cannot seem to get any help? Thanks 

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Dean007
Recognised Expert
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Message 2 of 8

Re: Bt reward card

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Hi @Applepie1

I am not sure what can be done after a card has expired. But I’ve asked one of the moderation team to have a chat. They may be able to help or offer some advice. 

They are fairly busy if you keep checking back they will reply to this thread. 

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Applepie1
Beginner
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Message 3 of 8

Re: Bt reward card

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Hi @Dean007

Thank you, I appreciate that. I will keep checking.

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Moderator
Moderator
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Message 4 of 8

Re: Bt reward card

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Hi @Applepie1,

I am sorry to hear that the card has expired. I can't promise that we can get a new one issued but we can ask the right people and explain your circumstances. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you over the next couple of working days.

I hope you are recovering well after your accident.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 5 of 8

Re: Bt reward card

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Hi @Applepie1 I've raised a case with the rewards team explaining your situation and as soon as they update me with me I'll give you a call.

Community ModeratorNeilO
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Applepie1
Beginner
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Message 6 of 8

Re: Bt reward card

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Hi @NeilO @DanielS

Thank you for looking into this for me I really do appreciate it. 

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Moderator
Moderator
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Message 7 of 8

Re: Bt reward card

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@Applepie1 Thanks for speaking with me this morning, I was happy to help you get this sorted Smiley Happy

Community ModeratorNeilO
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Applepie1
Beginner
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Message 8 of 8

Re: Bt reward card

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Hi @NeilO @DanielS @Dean007

Just to say thank you to all of you for your help. Amazing customer service 😊