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JohnC2
Moderator
Moderator
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Message 11 of 19

Re: Bt reward card

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Hi @grzesiekskowron1 Sorry you have not received your activation code. 

Did you manage to raise a request for your activation code to be sent again via the Purecard site? If you did on what date was this?

If not please can you complete the Resend My Activation Code form and let me know how you get on.

Cheers
John

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grzesiekskowron1
Aspiring Contributor
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Message 12 of 19

Re: Bt reward card

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Hi
@JohnC2
I did that yesterday but I dont get any e-mail with activation code. I think maybe someone copy my e-mail with mistake or something
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JohnC2
Moderator
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Message 13 of 19

Re: Bt reward card

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Hi @grzesiekskowron1 I've corrected your email contact address now. Please can you try the resend my activation code link I posted previously and let me know how you get on.

Cheers
John

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grzesiekskowron1
Aspiring Contributor
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Message 14 of 19

Re: Bt reward card

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Hi @JohnC2
I try resend activation code about 15 min ago and still nothing, I’ve checked all my e-mail folders and nothing. I dont know how fast should I get that activation code but after 15 min nothing
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grzesiekskowron1
Aspiring Contributor
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Message 15 of 19

Re: Bt reward card

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@JohnC2
I tried 2 times today to get that code but until now I dont get any code on my e-mail...
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DanielS
Moderator
Moderator
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Message 16 of 19

Re: Bt reward card

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Hi @grzesiekskowron1,

Thanks for getting back to us. @JohnC2 is in the office tomorrow and will be looking into this for you. He will be in touch then.

Thanks

DanielS

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grzesiekskowron1
Aspiring Contributor
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Message 17 of 19

Re: Bt reward card

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Hi @JohnC2
I try today as well but still dont have activation code...
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StuartH
Moderator
Moderator
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Message 18 of 19

Re: Bt reward card

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Hi @grzesiekskowron1

Thanks for speaking with John this morning he's raised this with the promotions team and will contact you back as soon as he has an update.

Cheers

Stuart

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JohnC2
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Moderator
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Message 19 of 19

Re: Bt reward card

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Hi @grzesiekskowron1 thanks for taking my call eariler and now that your email address records are corrected you have received the activation code.

Cheers
John

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