cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
154 Views
Message 1 of 4

Bt reward

Hi, 

I recently signed up to bt on the 31/7/20 and when I signed up it stated that I would be eligible for a £75 reward card but when I have gone to claim it, it is saying I have no rewards card to claim

any help would be appreciated 

Tags (1)
0 Ratings
Reply
3 REPLIES 3
Highlighted
Moderator
Moderator
144 Views
Message 2 of 4

Re: Bt reward

Hi @stuart1984,

Welcome to the Community and thanks for posting.

Sorry to hear that you have been unable to claim your Reward card. 

The Reward Card won't show online until after your 14 day cooling-off period has ended. The cooling-off period starts the day after your service went live.

Thanks

Matt

 

Highlighted
Beginner
98 Views
Message 3 of 4

Re: Bt reward

Hi Matt, 

It has now been more than 14 days since my activation date and still nothing. Is it 14 working days or just 14 Days including weekends? 
many thanks

stuart

0 Ratings
Reply
Highlighted
Distinguished Guru
84 Views
Message 4 of 4

Re: Bt reward

Hi @stuart1984,

I am sorry to see that you still haven't received it.

I've sent you a private message with some info that we need from you.

Thanks

DanielS

0 Ratings
Reply