Bt reward

[Richiemc88]

hello,

my fibre 2 activated on the 6th April but when I go to claim my reward which was £80 at the time of signup there is no reward to be claimed.

[Keith_Beddoe]

@Richiemc88 

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@Richiemc88 wrote:

hello,

my fibre 2 activated on the 6th April but when I go to claim my reward which was £80 at the time of signup there is no reward to be claimed.

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You cannot claim until at least 14 days after your service was activated.

[Richiemc88]

Hello,

it is now 14 days since my activation and I have just contacted live chat who claim there is no reward set to be put against my account. I have a screen shot of the offer I got stating £80 by reward card. 

any help would be greatly appreciated.

[RobbieMac]

Hi @Richiemc88,

Welcome to the Community and thanks for your post!

I'm sorry that there is no reward showing on your profile for you to claim. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

We are extremely busy at present so it will take us longer to getting round to pick up your case.  We'll get back in touch with you as soon as we possibly can.

Cheers,

Robbie

[Richiemc88]

Hello,

It has now been another week without anything. I understand it’s busy But it’s been a total of 21 days since my activation and there is still nothing showing. The reward card was the deciding factor of me joining bt instead of someone else for a similar price. 

[Keith_Beddoe]

Its likely to take longer, but you have three months to claim, so its not a priority. One of the moderators will look at it when you reach the top of the queue.

[Richiemc88]

It’s not a priority? Must be nice to be in a position to say that £80 during this time isn’t a priority.