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Richiemc88
Beginner
387 Views
Message 1 of 7

Bt reward

hello,

my fibre 2 activated on the 6th April but when I go to claim my reward which was £80 at the time of signup there is no reward to be claimed.

 

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Bt reward

@Richiemc88 


@Richiemc88 wrote:

hello,

my fibre 2 activated on the 6th April but when I go to claim my reward which was £80 at the time of signup there is no reward to be claimed.

 


You cannot claim until at least 14 days after your service was activated.

 

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Richiemc88
Beginner
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Message 3 of 7

Re: Bt reward

Hello,

it is now 14 days since my activation and I have just contacted live chat who claim there is no reward set to be put against my account. I have a screen shot of the offer I got stating £80 by reward card. 

any help would be greatly appreciated.

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RobbieMac
Moderator
Moderator
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Message 4 of 7

Re: Bt reward

Hi @Richiemc88,

Welcome to the Community and thanks for your post!

I'm sorry that there is no reward showing on your profile for you to claim. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

We are extremely busy at present so it will take us longer to getting round to pick up your case.  We'll get back in touch with you as soon as we possibly can.

Cheers,

Robbie

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Richiemc88
Beginner
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Message 5 of 7

Re: Bt reward

Hello,

 

It has now been another week without anything. I understand it’s busy But it’s been a total of 21 days since my activation and there is still nothing showing. The reward card was the deciding factor of me joining bt instead of someone else for a similar price. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
282 Views
Message 6 of 7

Re: Bt reward

Its likely to take longer, but you have three months to claim, so its not a priority. One of the moderators will look at it when you reach the top of the queue.

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Richiemc88
Beginner
276 Views
Message 7 of 7

Re: Bt reward

It’s not a priority? Must be nice to be in a position to say that £80 during this time isn’t a priority. 

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