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oldgreygary
Contributor
732 Views
Message 1 of 28

Bt website update where's the broadband usage monitor

I suspect that there is a straightforward answer to this. On the newly styled BT website I cannot find the link to the Broadband usage monitor. Can someone point me in the right direction. Thanks.

 

Gary

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Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: Bt website update where's the broadband usage monitor

mine is available when I go to MY BT, services, broadband and is last option



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oldgreygary
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Message 3 of 28

Re: Bt website update where's the broadband usage monitor

The website I am being directed to is different. It used to have my services now it's got myphone, mybroadband etc. I just scrolled down a bit further and it says that I have no phone or broadband accounts. It directs you to a 'form filling' window which I am confused about. As this is asking about problems with a product. I don't actually have a problem with a product it's the website that's the problem!

 

Gary

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Distinguished Guru
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Message 4 of 28

Re: Bt website update where's the broadband usage monitor


@oldgreygary wrote:

I suspect that there is a straightforward answer to this. On the newly styled BT website I cannot find the link to the Broadband usage monitor. Can someone point me in the right direction. Thanks.

 

Gary


Hi.

 

Have a look at my shortcuts (link below) options 14d-14j, the latter is the latest online monitor.

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oldgreygary
Contributor
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Message 5 of 28

Re: Bt website update where's the broadband usage monitor

Hello Andy,

 

The problem for me anyway is that there doesn't seem to be an option when I get there to be able to access the monitor?

 

Gary

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Distinguished Guru
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Message 6 of 28

Re: Bt website update where's the broadband usage monitor


@oldgreygary wrote:

Hello Andy,

 

The problem for me anyway is that there doesn't seem to be an option when I get there to be able to access the monitor?

 

Gary


Have you tried any of my shortcuts ? Options 14j is the one to use (though the others do work), which can be separately bookmarked.

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oldgreygary
Contributor
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Message 7 of 28

Re: Bt website update where's the broadband usage monitor

Yup, have tried your links.While, they work I don't get any broadband usage information.

The problem seems to be that although MyBt account can be logged into. It has no products associated with it. So I would guess that's why there are no options there? I have been directed to another window which I have filled in to see if they can sort it out. I don't know how long the 'new' website has been in action? I hope it is there website and not some sort of illegal one that has infiltrated BT?!

 

Gary

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Distinguished Guru
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Message 8 of 28

Re: Bt website update where's the broadband usage monitor


@oldgreygary wrote:

Yup, have tried your links.While, they work I don't get any broadband usage information.

The problem seems to be that although MyBt account can be logged into. It has no products associated with it. So I would guess that's why there are no options there? I have been directed to another window which I have filled in to see if they can sort it out. I don't know how long the 'new' website has been in action? I hope it is there website and not some sort of illegal one that has infiltrated BT?!

 

Gary


Have you ever managed to see the online usage monitor ? If not, then either you've not associated your broadband number with your login details, or perhaps you have more than one login to bt.com.

There have been folk who have been unable to view the details for some reason or other, possibly due to a slight corruption in their online account.

 

A redirection within bt.com is extremely unlikely to go to some illegal site !

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Ratty2012
Recognised Expert
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Message 9 of 28

Re: Bt website update where's the broadband usage monitor

Try this link, it goes to the usage monitor direct after you login: http://bt.com/broadbandusagemonitor

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welshdragon
Contributor
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Message 10 of 28

Re: Bt website update where's the broadband usage monitor

I shouldn't worry about it too much, my usage has not been updated since 10/1/13. Smiley Mad

 

 

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