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Aspiring Expert
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Message 1 of 31

Bttv comeback

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Good afternoon, I've seen an upgrade offer on my account for £18.00 for the BTTV max bundle. If I was to come back is it possible to have the box I currently have (ultra HD) switched back on? Instead of going through the whole process of a be box?
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Recognised Expert
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Message 2 of 31

Re: Bttv comeback

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@moonie2014 

I don't think there would be a problem leaving the Ultra box in situ instead of a new box.

When I had (non multi-room) BT TV but used 2 BT supplied units in separate rooms I could switch my subscription from one to the other so I'd believe you'd be OK.

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Aspiring Expert
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Message 3 of 31

Re: Bttv comeback

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Thanks for the reply, sorry I meant iam looking to reactivate my subscription on the box I had previously without getting another new box sent out that I don't need
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Expert
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Message 4 of 31

Re: Bttv comeback

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Most likely no, the reason being warranty, If BT supply you with a box and it goes wrong you'll get support, if you use the existing box and it goes wrong you'd not get a replacement but still be in a contract.

You don't have to use the new box but BT will supply one.

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Aspiring Expert
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Message 5 of 31

Re: Bttv comeback

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Ok many thanks for your help, that makes sense
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Aspiring Expert
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Message 6 of 31

Re: Bttv comeback

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Ok So I called BT Saturday to place an order, I ran out of time so a call was scheduled for today. To be fair I was contacted today but missed the call due to being on a call with work.

I was told on Saturday that they can't see that offer of 18.50 on my account and the price is now 24.00. however he would price match it for me at 18.50. brilliant!!!.
I called back today to place the order and try to talk to the person I spoke with sat and was told 24.00 is the price and nothing can be done. The offer is still on my account. Banging my head of a brick wall here.
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Aspiring Expert
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Message 7 of 31

Re: Bttv comeback

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Can anyone help at all?
Thanks
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Distinguished Sage
Distinguished Sage
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Message 8 of 31

Re: Bttv comeback

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Aspiring Expert
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Message 9 of 31

Re: Bttv comeback

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Many thanks keith
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Distinguished Sage
Distinguished Sage
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Message 10 of 31

Re: Bttv comeback

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@moonie2014 wrote:
Many thanks keith

I would suspect you will have to accept another box for support purposes, as already mentioned.

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