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moonie2014
Aspiring Expert
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Message 21 of 31

Re: Bttv comeback

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Thanks for getting back to me can you call me . Iam available from now for the next hour or so. Many thanks
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StuartH
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Message 22 of 31

Re: Bttv comeback

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Hi @moonie2014 

I've told @JohnC2 you're available he'll call you soon.

Cheers

Stuart

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moonie2014
Aspiring Expert
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Message 23 of 31

Re: Bttv comeback

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Great I've pm,d my mob number
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moonie2014
Aspiring Expert
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Message 24 of 31

Re: Bttv comeback

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Morning John hope you had a good weekend. I can see the channels are now working and the order has been completed. I should get the new box later today.
One wee issue my AMC channel says iam not subscribed. I wondered if this was maybe chargeable now but says it's free with any entertainment pack or with BT sport. I knew I wouldn't get BT sport as we discussed that. Can you have a look into that for me when you get a chance.
Many thanks
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JohnC2
Moderator
Moderator
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Message 25 of 31

Re: Bttv comeback

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Hi @moonie2014  The AMC channel is not chargeable I just missed it off when I placed the order Smiley Embarassed

I've added it now and it will be activated later today.

Cheers
John

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moonie2014
Aspiring Expert
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Message 26 of 31

Re: Bttv comeback

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Fantastic thanks again. Outstanding service as usual!!
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moonie2014
Aspiring Expert
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Message 27 of 31

Re: Bttv comeback

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Sorry John, just one last thing. Can you check the box is on its way for me. I got an email to say equipment on its way and would be delivered today but when I tried to track the parcel it says awaiting dispatch. Sorry to be a pain
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JohnC2
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Moderator
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Message 28 of 31

Re: Bttv comeback

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Hi @moonie2014  sorry for the confusion. I've checked on the Parcelforce website and it is showing as out for delivery today.

Cheers
John

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moonie2014
Aspiring Expert
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Message 29 of 31

Re: Bttv comeback

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Haha, just arrived. Have a good day😀
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JohnC2
Moderator
Moderator
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Message 30 of 31

Re: Bttv comeback

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Hi @moonie2014  I've checked and a connection charge was raised on the BTTV order and as there was no connection charge on the online offer I have applied a credit to cover this. The charge and credit will appear on the next bill. Do you need any further assistance or are you happy for me to close this case now. 

Cheers
John

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