On the 8th of Jan 2019 I took out a BT broadband package
On the 12th of Jan 2019 I rang up and spoke to "Jack" to cancel as Virgin Media (the exisiting provider) offered a better deal. Virgin Media said they would contact Bt anyway, but I decided to call BT to confirm. All seemed fine.
Then I recieved a letter in April for a final bill of £83.20 for a service that I never took up. I called BT customer service who assured me that they would launch an investigation and let me know the outcome. No further contact.
Then, an email dated 17th May demanding again the £83.20, from Nick Lane, Customer Care director which did not acknowledge the phonecall I had made.
The email contains a messsage threatening to pass on to debt collection.
Please can you respond to this post and resolve as soon as possible. I am more than happy to pass this on to Guardian Money to look into further as its clear that communication at BT is poor - people should not have to put up with this standard of communication.
Andy
