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ArranTaylor
Beginner
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Message 1 of 5

By reward card issue

Hello I am trying to claim my £80 by reward card for taking out a mobile contract with you on the 6th of September. When I log into my account it says I have no rewards I have been on Facebook messenger to try and resolve this but they say it is only to the value of £60 which is incorrect. I have proof that it was more but they refuse to do anything else than fob me off time and time again. I have just received a message saying thank you for collecting you by reward for £60 when I did not give permission to do so I have had nothing but trouble with bt since 6th September I’m fed up of it.
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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: By reward card issue

Hi @ArranTaylor,

I'm sorry you've had difficulties in claiming your BT Rewards Card. I've checked the terms and condition for the BT Rewards Card for the 6th of September on BT Rewards Card, which states -

SIM Only plans

  • £10 BT Reward Card when you order the 500MB plan or higher.
  • £15 BT Reward Card when you order the 1GB plan or higher.
  • £25 BT Reward Card when you order the 3GB plan or higher.
  • £30 BT Reward Card when you order the 6GB plan or higher.
  • £40 BT Reward Card when you order the 10GB plan or higher.
  • £60 BT Reward Card when you order the 20GB plan or higher.
  • £75 BT Reward Card when you order the 40GB plan or higher.

Handset plans

  • No BT Reward Card when you order the 500MB plan or higher.
  • No BT Reward Card when you order the 1GB plan or higher.
  • £60 BT Reward Card when you order the 3GB plan or higher.
  • £80 BT Reward Card when you order the 6GB plan or higher.
  • £100 BT Reward Card when you order the 15GB plan or higher.
  • £120 BT Reward Card when you order the 30GB plan or higher.

Family SIM plans

  • Only the main 12-month SIM is offered a BT Reward Card – not the additional 30 day SIMs.
  • £15 BT Reward Card when you order the 1GB plan or higher.
  • £25 BT Reward Card when you order the 3GB plan or higher.
  • £30 BT Reward Card when you order the 6GB plan or higher.
  • £40 BT Reward Card when you order the 10GB plan or higher.
  • £60 BT Reward Card when you order the 20GB plan or higher.
  • £75 BT Reward Card when you order the 40GB plan or higher.

What package did you sign up to on the 6th of September?

Thanks

PaddyB

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ArranTaylor
Beginner
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Message 3 of 5

Re: By reward card issue

Hi I signed up for the handset with 6gb of data £80 reward
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Moderator
Moderator
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Message 4 of 5

Re: By reward card issue

Hi @ArranTaylor,

Thank you for posting back. If you send me in your details I'll be able to get this investigated.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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ArranTaylor
Beginner
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Message 5 of 5

Re: By reward card issue

I have received the card on Saturday emailed the Id as instructed on Saturday to top up the card to the correct amount. I’ve heard nothing of what is happening regarding the £20 that is missing.
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