I'm taking legal action against this company absolute shambles.
In march 2026 I moved into a brand new build property. Open reach hadn't finished full fibre set up. I was in direct contact with them. I enquire about mobile broadband with EE. They put me through to BT who the agent spun a web of lies to get the sale. He said BT don't use open reach lol.
I said I don't think that's right. I don't want to place an order as I'm in contact with open reach and when I get a green light il place an order and shop around. Anyway the agent said no they use a separate line itl be up in running in 2 days lol.
Then I took out the broadband. 2 days later I get a text from open reach on behalf of BT.. I ended up cancelling contract because I was lied too anyway I was shopping around once open reach told me it's good to order. But still delayed. Other companies doing the same tactic just trying to get a sale broken promises. I couldn't be bothered anymore and went online checked bt deals . It said activation date would be day later so just took out a different contract as I still had router from previous order.
Since then this is what I been dealing with...
My complaint keeps getting closed without my permission.
3 agents on the phone promising things like free mufi for 60 days after the mis sell.
Promising to contact me next day. Never happens.
Lady called Hannah did the same. Even said she will personally deal with the issues. Again promises contact with me the next day.. nothing happens.
Absolute utter confusion with reward card.
And finally I was told I been refunded £175 to my bank account... I've checked and double checked with 3 agents since they supposedly refunded it Thursday last week. Absolute nothing in my account.
I want to see the acquirer reference number for the Bacs payment and if you have wasted my time again I want compensation and a deadlock letter officially dealing with the multiple issues you have caused. Do not.. I say again do not close my complaint.. but firstly I want to see the ARN for the Bacs payment.. make sure it just isn't just saying it's been processed on the system but actually sent from the BT payment team.. do your job properly. So Bacs id + ARN . Time and date money sent.. check its been sent.. but properly checked. Do not close my complaint. I'm explaining again about the multiple issues . I told the last person and told her to take extensive notes on this.
I want a deadlock letter as well and give me a reason why originally I was misold the broadband.
Faster payment today is minimum what I seek £175 as promised+ compensation for the extra aggro.
