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michael3
Beginner
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Message 1 of 2

CSV Format download missing from September 2019 New Style Bill

Received my New Style Bill on 26 September 2019 and find that I cannot download my bill in CSV format. Speaking to BT, the operators are not knowledgeable about CSV files.

I have asked for it to be investigated and I'm told a reply should be available by 9th October so we'll see in 6 days if it’s been corrected.

The other problem is that the layout has changed, it used to be

It Was:-  Installation Number,  Call Type,  Date,  Time,  Number/Name,  Destination, Duration,  Cost

Now:-      Date,  Time,  Number,  Call Type/Country,  Duration,  Cost

So if you're using a spreadsheet like Excel to track all you calls and you might find cell content rather confusing. To obtain the info you need copy the itemised detail from the web page, paint into your spreadsheet, it all lands in one column, now drag each item to the appropriate column. This could take hours unless you want to create a macro to do it. 

EE used to have the same problem but at least copy and paste works cottectly.

 

Regards

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michael3
Beginner
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Message 2 of 2

Re: CSV Format download missing from September 2019 New Style Bill

Further to my post on 03/10/19, BT failed to contact me and on contacting them I discover that my complaint has been put back to tomorrow, some time between 6 and 7pm..

So we wait again.

Regards

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