Showing results for 
Search instead for 
Do you mean 
Reply
Newbie
Posts: 2
Registered: ‎15-02-2012
0

Call Divert

I am disappointed in the Call Divert service.

I have it set up to divert to my mobile if the phone is not answered or busy.

 

It takes a long time for the call to be put through and in the meantime there is an annoying message which is repeated three times. It does not sound at all professional.

 

I used to be with Virgin and their divert system was much slicker.

 

I would like to get rid of the annoying message - any chance?

Why does it take longer than Virgin?

 

PS the Infinity Broadband is a lot quicker which is why we changed.

Distinguished Sage
Posts: 49,956
Registered: ‎21-06-2010
0

Re: Call Divert

the delay depends on the setting this link may help http://btbusiness.custhelp.com/app/answers/detail/a_id/7684/~/how-do-i-divert-calls-from-my-phone%3F

john46 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Newbie
Posts: 2
Registered: ‎15-02-2012
0

Re: Call Divert

Hello John,

 

The system works well when the BT phone is engaged - it goes straight through.

However if the phone is unanswered, there is a delay whilst the call is being put through and the message "this call is being diverted" is repeated 3 times. It sounds so anonymous. I'm not sure why it cannot be as quick (after the 15 seconds) as the process for when it is engaged.

Any ideas?

Distinguished Sage
Posts: 49,956
Registered: ‎21-06-2010
0

Re: Call Divert

The announcement is there to prevent a caller hanging up while giving the person receiving the call answers the call if at home and the service on divert

john46 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.