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MaxCundy92
Newbie
471 Views
Message 1 of 3

Called 4 times to pay cancel contract and pay final bill still not received the bill !

Called 4 times to pay cancel contract and pay final bill still not received the bill !

I have called on the 19/08/2013 to cancel the contract and the operator told me they would put me through to the cancellations team and they would send me a final bill.

After a month of no bill I called again 19/09/2013 and the same thing happened however I was told I would have to pay £43.00 approx plus vat which I was happy to pay but still haven't received a bill.

Called again on 8/11/2013 605399608 convo reference because I haven't received the bill the same thing was confirmed regarding the £43 plus vat.

On the 11/11/2013 I received a bill for £163.67 I moved out of the premises mid August so I haven't even used the phone.

All I want to do is pay the bill of £43.00 plus vat and not have to chase BT to PAY THEM.

I would be extremely grateful if someone could sort this out for me because it's beyond a joke.

Best Regards ,

Max Cundy
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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Called 4 times to pay cancel contract and pay final bill still not received the bill !

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

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Moderator-Retired
457 Views
Message 3 of 3

Re: Called 4 times to pay cancel contract and pay final bill still not received the bill !

Hi MaxCundy92

 

I am very sorry that you haven't managed to get hold of your final bill.  I'll be happy to help you with this and make sure we get everything wrapped up for you.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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