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northshields
Aspiring Expert
188 Views
Message 1 of 4

Calls Packages

I currently have Fibre 100, Halo 1 and a 500 minutes call package. My contract is coming to an end and so I logged in to see what deals would be available. One such deal was Fibre 100, Halo 3 and complete wi-fi for an extra £6. I would have been happy to go with that. However, when I got to the checkout page, there was no option to keep my current calls package - the nearest would have been 400 minutes for about £2 more than the 500 minute package, making the overall package more like £8 extra. Am I alone in thinking that this makes the headline figure rather misleading, or is there a way I could in keep the calls package as it is and just add the complete wi-fi for an extra £6?

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3 REPLIES 3
ney
Expert
161 Views
Message 2 of 4

Re: Calls Packages

Think you may have to phone BT to see if you can keep your old call package.

I have always found that phoning BT sometimes gives you better discounts than what they offer you online.

I can also see why more people are using their mobile and not the landline to make calls as depending on package most mobile networks now offer unlimited minutes.

Darren 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Calls Packages

Try phoning options team tomorrow and see what you can negotiate 0800800030



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northshields
Aspiring Expert
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Message 4 of 4

Re: Calls Packages

ney and imjolly,

You are, of course, both right. However, as the offers online are personalised, I still think that they could be presented in a bit more honest way and show an overall increase or decrease based on my total package.

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