cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
crimeblitz
Beginner
266 Views
Message 1 of 17

Can Admin please help?? FITBIT claim troubles

Go to solution

Ive had broadband connected for nearly 21 days and i have still had no code and info about how to claim my fitbit.  Ive called up several times and spoke to numerous people but i still have not recieved anything.  Is there someone who i can speak directly to that can solve this and issue me with my fitbit claim code?  I see im not the only person to have been overlooked in being sent a code.  I also had to call up about claiming my reward card as i never had that claim option available either.

0 Ratings
Reply
16 REPLIES 16
Moderator
Moderator
261 Views
Message 2 of 17

Re: Can Admin please help?? FITBIT claim troubles

Go to solution

Hi @crimeblitz,

I'm sorry there has been a delay in you receiving your code to claim your FitBit. I'll be able to chase this with our Promotion's team. Please can you send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

0 Ratings
Reply
crimeblitz
Beginner
253 Views
Message 3 of 17

Re: Can Admin please help?? FITBIT claim troubles

Go to solution

thanks, ive filled out the contact form as requested.  Im not sure why but BT online chat for order queries is down, despite it being within the advertised opening hours on the "we are closed" page.  my broadband speed is also considerably slower than my assured minimum speed when taking out the order 😞

0 Ratings
Reply
crimeblitz
Beginner
235 Views
Message 4 of 17

Re: Can Admin please help?? FITBIT claim troubles

Go to solution

thanks admin, ive got the code now but its not working 😞

0 Ratings
Reply
crimeblitz
Beginner
224 Views
Message 5 of 17

FAO Admin RobbieMac - contact request

Go to solution

Hi,

can you contact me again via phone please or can a mod please pass this on to RobbieMac? i cannot get the FITBIT code he issued to work in the store.

thanks

0 Ratings
Reply
Moderator
Moderator
226 Views
Message 6 of 17

Re: Can Admin please help?? FITBIT claim troubles

Go to solution

Hi @crimeblitz,

Thanks for posting back!

Sorry you're having problems redeeming the gift using the code I provided.  Please contact the BT Shop directly on 0800 917 0510 option 1.

Post back to let me know how you get on chatting with them.

Cheers,

Robbie

0 Ratings
Reply
crimeblitz
Beginner
222 Views
Message 7 of 17

Re: Can Admin please help?? FITBIT claim troubles

Go to solution

@RobbieMac 

I just called that number, message said they are only open monday to friday.

i give up.

0 Ratings
Reply
Moderator
Moderator
208 Views
Message 8 of 17

Re: FAO Admin RobbieMac - contact request

Go to solution

Hi @crimeblitz,

Thanks for posting back.  I'm really sorry about this.

I will keep your complaint open from here and I will chase it with the BT Shop team next week for you and I''ll call you back again then too.

Cheers,

Robbie

0 Ratings
Reply
crimeblitz
Beginner
190 Views
Message 9 of 17

Re: FAO Admin RobbieMac - contact request

Go to solution
@RobbieMac. Are you able to message on here or email me on my email address on my account when you have spoken to them? The nature of my work means I cannot carry my phone with me.
0 Ratings
Reply
Moderator
Moderator
177 Views
Message 10 of 17

Re: FAO Admin RobbieMac - contact request

Go to solution

@crimeblitz that shouldn't be a problem, I'll make sure @RobbieMac see's your message when he's back in the office.

0 Ratings
Reply