cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jedrek1984
Beginner
509 Views
Message 1 of 4

Can I cancel contract because of channels being removed

Hi I have 10months left on my by TV contract but I've tried calling them with little help. I was seeing if anyone new if I could cancel bt TV due to the removal of channels as it doesn't leave much on there.

Thanks

 

 

0 Ratings
Reply
3 REPLIES 3
SunHunter
Beginner
463 Views
Message 2 of 4

Re: Can I cancel contract because of channels being removed

Also in same situation (only really watch the channels that are being removed!). Tried phoning customer services earlier but didn't really clarify anything.

It's ridiculous that our BT contract gets renewed for 24 months when you change *any* part of the package (broadband/TV/phone) - it unfairly locks you in to a product you might not want to keep.

If we stay on the current package (with the removed channels) then contract start date stays the same but we are paying for a smaller package at the same price we were paying before.

If we want to *change* package because we don't want to stay on a shrunken down package (that we still pay the same money for), then it appears that the contract would then be renewed for 24 months (at no fault to ourselves).

I'm in an even worse position than you because I upgraded my broadband in December and don't want to be locked into a TV package for the next 23 months that I'm no longer happy with. I don't want to change to a 'new' product and would rather be able to cancel it and I'm minded to contact Ofcom to get their opinion.

EDIT: Ofcom contacted.

0 Ratings
Reply
Jedrek1984
Beginner
423 Views
Message 3 of 4

Re: Can I cancel contract because of channels being removed

I spoke to bt today and they've canceled my contract for the tv and I've now gone with sky just tell them you want history 2. They terminated the contract straight away.

SunHunter
Beginner
405 Views
Message 4 of 4

Re: Can I cancel contract because of channels being removed

Congrats, sounds good result. Also going to try again tomorrow and probably end up with Sky if I have any luck.

0 Ratings
Reply