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Message 1 of 2

Can I cancel his BT phone line on behalf of my father

My father is now living in a nursing home due to a severe stroke, and is unable to verbally communicate with anyone. Can I cancel his BT phone line in his house on his behalf

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-Richie-
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Message 2 of 2

Re: Can I cancel his BT phone line on behalf of my father

Yes you can, you will need to be validated with some security checks, you will also have to go the full 30 days cease period, only account holders and account managers can stop a line sooner than 30 days.

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