Can I retrieve previous bills more than 15 months

[TariqMakkawi]

Dears,

I am desperate to get some previous bill for my BT account bills, 15 months bill only available online, and I phone the call centre, and inform me only store 15 months on their system. 

any recommendations please ..

Best regards   

[conrad · Accepted solution]

Any company has to keep accounting records for at least 6 years - this is a legal requirement  https://www.gov.uk/running-a-limited-company/company-and-accounting-records

BT might not like it but they must be able to access past invoices much older than 15 months even if the call centre can only access up to 15 months. You may need to escalate your request higher up but ring the call centre back and ask for the details of the department you need to talk to - if they try to fob you off point out the legal obligation on accounting records to give a push in the right direction. You may well have to pay for any copies you want.

It's very easy to download your bills and save them to avoid ending up with your problem.

[TariqMakkawi]

Thank alot dear, very valuable advice. I will call them again. 

[Chris__S]

Hi @TariqMakkawi  Here's a handy link which explains how to view and download up to 15 months of your BT bills, Just click this link here: How can I view my bill online with a My BT account

Do you require bills for any period further than 15 previous months?

Chris S

[TariqMakkawi]

I appreciate your help. Yes, I need invoices older than 15 months.

[Chris__S]

Thanks for letting me know @TariqMakkawi 

If you need bills that date back further than 15 months, you'd just need to give one of our billing guides a call, and then they can help you with your request.

To speak to a billing guide, you'd just need to get in touch via one of the numbers listed on our Contact Us page

Chris S