Does anyone know if BT might simplify their phone bill someday !
Mine says charges for phone and broadband then it says privacy caller display
then is says credit on these items.
I hope Offcom enforce them to make bills understandable, as I know they lay them out like this so you cannot understand
charges and cannot tell if you are being overcharged.
Does anyone know of any internet spreadsheets that may filter the charges and make them more understandable.
BT don't give discounted prices as such. Instead, they charge you the full amount, then give you a refund equal to the discount you should get.
So if you signed up for free caller display, they will charge you the full price for it, then give you a refund.
I think it's a technicality, where they are supposed to publish their definitive price list for anyone to see. They couldn't do that if they were offering all sorts of prices to different customers. So they have to charge everybody the official price for everything, and then give some money back.
As I said at the time the bill explainer was launched, there is something seriously wrong when a company has to issue an explainer for its billing system!!!