Hi @sndt83 welcome to the forum and thanks for posting. I've moved your post to create your own thread as that's the best thing to do.
Sorry that you are unable to claim your reward card. You should be able to claim your reward card the day after the cooling off period has passed. For example the 30 days on BT Mobile you will be able to claim on day 31. If your cooling off period has passed and you still cannot claim your reward card post back and let me know and we'll be happy to help you claim it.
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’
Show your appreciation! Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You