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Radams1994
Beginner
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Message 11 of 16

Re: Can not claim BT reward card

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Spoiler
Hi there I have been having the same issue I have a screen shot were its telling me to be able to claim from the 16th of june, which is today. There isnt any option or further process of claiming so how am I ment to be able to claim my reward?
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NeilO
Moderator
Moderator
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Message 12 of 16

Re: Can not claim BT reward card

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Hi @Radams1994 welcome to the community and thanks for posting, I'm sorry to see you're having difficulty claiming your reward card.

May I ask what date was your service activated, and was it for broadband or a BT mobile package? 

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Radams1994
Beginner
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Message 13 of 16

Re: Can not claim BT reward card

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Its mobile, and it was the 16th of may. I have the screen shot to say when I was able to claim ill send it through 

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Radams1994
Beginner
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Message 14 of 16

Re: Can not claim BT reward card

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  • It wont allow me to attach the photo to the message but it definitely said I could claim it todays date. What ive seen that everyone has problems with trying to claim. So how do I claim my reward??
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NeilO
Moderator
Moderator
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Message 15 of 16

Re: Can not claim BT reward card

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@Radams1994 my reason for asking is the claim page will only become available once the 30 day cancellation period finishes so it should be there by now and I apologise that its not working.

I'll send you a Private Message with details on how you can get in contact with the mod team and we will get that looked into. 

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JohnC2
Moderator
Moderator
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Message 16 of 16

Re: Can not claim BT reward card

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Hi @Radams1994  thanks for sending over your details. I've dropped you a Private message please can you check and reply to me.

thanks
John

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