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J3R47
Beginner
198 Views
Message 1 of 2

Can not claim BT reward card

Hello,

Joined BT in November, 2019, and I have been back and forth with BT, since January on this issue. 

Was advised by a chat agent to contact  info@cardholdersvs.com who referred the case to bt@purecard.com but somehow, nothing seems to have been resolved.

Chat agent advised again to ask in the community. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
193 Views
Message 2 of 2

Re: Can not claim BT reward card

@J3R47 

What date did you place your order, and did you claim 14 days after your service was activated?

Also check that there was a reward card offered on the date you placed your order, by looking at the T&Cs.

https://www.bt.com/manage/bt-reward-card/

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