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psykix
Aspiring Expert
312 Views
Message 1 of 5

Can't change my BT password.

When I go to my details it tells me I need to update my BT profile. I choose my email address and enter my password, but clicking the button to save changes does nothing.

I also have multiple accounts on my account. No idea why. Only one is active.

 

 

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4 REPLIES 4
NeilO
Moderator
Moderator
299 Views
Message 2 of 5

Re: Can't change my BT password.

Hi @psykix were you getting a pop up thanking you for resetting your login? If so I apologise that was a fault with the site this morning and can be ignored.

Thanks

Neil

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psykix
Aspiring Expert
297 Views
Message 3 of 5

Re: Can't change my BT password.

No,

I was spending the day changing all my passwords to unique ones - however I can't on BT..

If I go to My Details, then I get a big yellow box asking me to update my profile.. however the page to update the profile doesn't work. My whole account online is a mess to be honest with multiple accounts, and the same email address more than once, one with a capital letter and one without.

 

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psykix
Aspiring Expert
290 Views
Message 4 of 5

Re: Can't change my BT password.

Asks me which email address I want to use to update my profile - I pick one and it says it is already in use and to choose another email address..

Doh

 

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JohnC2
Moderator
Moderator
268 Views
Message 5 of 5

Re: Can't change my BT password.

Hi @psykix,thanks for the update and sorry you are still unable to change your password. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this fixed.

cheers

John

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