Recent joined BT and received my welcome email. This email had a link to active my rewards card, but the link just takes you to MyBT and I can’t find anything about the rewards card deal on there.
Welcome and thanks for your post.
I am sorry for the problems claiming for your reward card. You can get in touch with us and we'll help you.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages