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Adam1664
Beginner
171 Views
Message 1 of 4

Can’t claim rewards card

Hi there,

Recent joined BT and received my welcome email.  This email had a link to active my rewards card, but the link just takes you to MyBT and I can’t find anything about the rewards card deal on there.

kind regards,

adam

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Can’t claim rewards card

@Adam1664 

I think you will find that you have to wait 14 days after your service has been activated.

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Adam1664
Beginner
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Message 3 of 4

Re: Can’t claim rewards card

@Keith_Beddoe 

Hi there,

Thanks for your reply.  If that is the case then this part of the welcome email is quite misleading, see image.

7B13DBC3-EDB4-4704-8D6E-56E4A48E7874.jpeg

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RobbieMac
Moderator
Moderator
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Message 4 of 4

Re: Can’t claim rewards card

Hi @Adam1664

Welcome and thanks for your post.

I am sorry for the problems claiming for your reward card.  You can get in touch with us and we'll help you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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