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Message 1 of 2

Can’t find address

I’m trying to set up a BT account, done online last week and order was sent to inccorect address. I was advised by customer services to cancel order and set up a new one but now my address is saying I cannot have services. Every other flat in my building can get service except for mine now and my address is registered with Royal Mail

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Message 2 of 2

Re: Can’t find address

@LaurenJewell 

You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated and you will be able to see what broadband options are available to you.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.   Once the routing is updated the order will then progress as normal.  You can then add broadband once you have the line up and running.

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