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Message 1 of 6

Can’t find content partner under my products

I’ve got my email to say I have my Xbox game pass but I Can’t find content partner under my products to claim it. Anyone know how to get it please 

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Message 2 of 6

Re: Can’t find content partner under my products

there are numerous posts like yours using search and check for solutions

when was activation?

do you have more than 1 BTID?

have you paid your first bill?

you must use pc/laptop not app

is your order marked as completed?



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Message 3 of 6

Re: Can’t find content partner under my products

I only have the one bt account. 

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Message 4 of 6

Re: Can’t find content partner under my products

what about other points which are probably reason can't see content partners even though you have had email



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Message 5 of 6

Re: Can’t find content partner under my products

Haven’t paid first bill yet and was installed last week

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Message 6 of 6

Re: Can’t find content partner under my products

first bill need to be paid and order showing completed before you will see content partners  probably take afew days after



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