Can't link account

[Thompson218]

I have a fault at the moment and tried to use the BT App on my phone to track it. It said there wasn't a linked account and took me to a page where I was asked to enter my account number. It the said sorry there was an error please try again later. Trouble is this happend a few months ago too.

Can anyone help please?

[Manatarms84 · Accepted solution]

I would make sure the app is up to date, should the issue continue I would switch to the main website and if the issue persists then contact BT and I'm sure they will sort it:

Fix broadband | BT Help

[Thompson218]

The App is up to date.

Yes, the main website bypasses the problem it seems, though the problem tracking info wasn't accurate. 

I asked the person I spoke to about the tracking issues if they could help with the problem tracking through the App and they couldn't.  

[Leanne_T]

Hi there @Thompson218 

Thanks for coming back to the community. 

I would suggest getting back in touch again with our technical guides. They will get the account checked at our end and see what is needed to get this sorted for you. 

Leanne 🙂