Can't log into my account

[14Lisa]

I am a new customer and cannot log into my account, I have received an email saying a payment is overdue but can't pay it and can't contact BT I any way, I am out of the country so cannot phone them, I am very frustrated, Lisa

[StewM]

Hi, how are you trying to log on?

I can see that the “MY BT” icon is not showing itself at the top of every web page. If you chose say “TV” and go to the TV page, the “MY TV” icon appears. 

Stew

[14Lisa]

Thanks for the advice but still can't log in it says sorry we can't access your account and underneath it is says we couldn't find any account details for that BT ID and still can't contact someone from BT. HELP .

[14Lisa]

Thanks but still can't log in says we can't access your account and that there are no account details for that BT ID.

[StewM]

OK. I will get a Mod to see if they can help.

Stew

[DavidM]

Hi @14Lisa and welcome to our community.

I'm sorry you're having problems getting into your BTID. I'm sure I can help you. I'll drop you a private message now so you can get in touch. Thanks @StewM for raising this.

Cheers

David

[14Lisa]

Thanks.