Welcome to this user forum.
Try the Billing live chat team
I would also check your phone number.
Dial 17070 and check that the number that is read out to you, matches the phone number on your bill, just in case you have crossed line, and you are paying for another persons calls.
Thanks for answering. I tried the number but I didn’t get an option to hear the phone number. Do you know which option I go into.
Your number must be withheld.
Try 147017070 that should say your number.