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iipboss
Beginner
199 Views
Message 1 of 5

Can you contact BT by Email?

Hi,

 

Does anyone know if it is posisble to send an email to BT customer services?  I dont have a particualy complex problem (in my mind!) but it is far easier to explain and understand if it is written down, however, I cannot see any way of contacting BT other than by phone, which in my experience is hit or miss as to who you deal with.  Thanks

 

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4 REPLIES 4
Distinguished Sage
197 Views
Message 2 of 5

Re: Can you contact BT by Email?

Try here https://bt.custhelp.com/app/contact you will find contact forms there
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iipboss
Beginner
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Message 3 of 5

Re: Can you contact BT by Email?

Sorry to be a pain but where exactly - every time I follow the menu choices through I am only given the option to call. Unless you want to complain?
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Distinguished Sage
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Message 4 of 5

Re: Can you contact BT by Email?

Without knowing the problem it is hard to point you in the right direction
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Distinguished Guru
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Message 5 of 5

Re: Can you contact BT by Email?

There is no actual email address that you can send mails to.  Just on-line forms, and even then only for some types of problems.

 

BT does have a snail-mail address if you want to write a letter.  That may be the best option.

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