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Newbie
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Message 1 of 2

Cancel BT Sport- Can't get through!

Can anyone help me please?  I have been trying to get through to BT for weeks now to cancel BT Sports and it keeps ringing out and then when I get through they hang up!! this is after being  hold for about half an hour!  (and running up my phone bill)

As a last resort, I cancelled my direct debit (yes silly I know but I won't appreciate any nasty comments re this)  now I have pate payment charges on my account that I am worried will damage my credit rating.

What am I supposed to do when I can't get through to anyone and I have not wanted the service for the past 2 months?

It's an absolute disgrace.  Please help 

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Expert
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Message 2 of 2

Re: Cancel BT Sport- Can't get through!

Ring up and be patient, the number is 0800 800 150, lines are open :

Monday to Friday 8am until 9pm
Saturday 8am until 8pm
Sunday 9am until 6pm

Cancelling a direct debit only stops the payments, not the service.
If you have a late payment change, it will most likely be recorded on your credit file, BT and all businesses have a responsibility to accurately report late payments.

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