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XlordB
Contributor
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Message 1 of 4

Cancel the cancellation.

I recently called up to cancel my bt broadband as virgin only just recently was installed on our street however i was unaware that I was under contract and after phoning bt was told it would cost £226  up front to cancel  (basically the rest of the years subscription). I ended the phone call by saying ok to forget it.. however the agent seems to have issused the cancellation.. I need this reversed as i dont have £226 which is basically locking me into bt until march next year therefor stopping me from getting a  better deal and faster service on virgin.. I am extremely angry at this due to the fact i told the agent NOT to cancel can an agent fix this out for me please the reference is WLRSC

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Moderator
Moderator
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Message 2 of 4

Re: Cancel the cancellation.

@XlordB Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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XlordB
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Message 3 of 4

Re: Cancel the cancellation.

done thanks now waiting on a call.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Cancel the cancellation.

@XlordB

after completeing the form you join a queue of others waiting for mod help and when your form reaches top of inbox, about 2/3 days, then mods will contact you  



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